← Refundr

Terms of Service

The rules that govern your use of Refundr.

Last updated: April 23, 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of Refundr (the "Service"), operated by Primetimeindy Holdings LLC ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Refundr is an automated refund recovery service. We identify refund opportunities on your purchases (price drops, late deliveries, service failures) and help you claim them. When you authorize us to file a refund request on your behalf, we act as your agent solely for that purpose.

3. Account

You must provide accurate information and maintain the security of your account credentials. You are responsible for all activity under your account. You must be at least 18 years old to use the Service. Notify us immediately at support@primeholdco.com if you suspect unauthorized access.

4. Subscriptions, Billing & Trials

The Service is sold on a subscription basis. When you start a paid plan, you authorize us and our payment processor (Stripe, Inc.) to charge your payment method on a recurring monthly or annual basis, plus applicable taxes.

  • Free trials (if offered) convert to paid plans automatically at the end of the trial unless you cancel first.
  • Subscriptions renew automatically at the end of each billing cycle.
  • You can cancel at any time in your account dashboard. Cancellation takes effect at the end of the current billing period.
  • We do not prorate refunds for partial billing periods — see our Refund Policy.
  • We may change pricing with at least 30 days notice before the change applies to your next renewal.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any regulation
  • Attempt to reverse engineer, decompile, or scrape the Service
  • Share your account with others or transfer your subscription
  • Submit fraudulent information, use a stolen payment method, or issue chargebacks in bad faith
  • Interfere with or disrupt the Service, servers, or networks
  • Use the Service to harass, threaten, or harm other users

We may suspend or terminate your account for any violation, with or without notice.

6. Intellectual Property

The Service, including all software, content, design, trademarks, and logos, is owned by Primetimeindy Holdings LLC or its licensors and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your active subscription.

7. Your Content

You retain ownership of any content or data you submit to the Service ("Your Data"). You grant us a worldwide, non-exclusive license to host, store, process, and display Your Data solely for the purpose of operating and improving the Service.

8. Third-Party Services

The Service may integrate with third-party services (e.g., Stripe for payments, email providers, analytics). Your use of those services is governed by their own terms. We are not responsible for the availability or accuracy of third-party services.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL MEET YOUR SPECIFIC REQUIREMENTS.

The Service does not constitute legal, tax, financial, or accounting advice. You are responsible for your own decisions and should consult licensed professionals where appropriate.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMETIMEINDY HOLDINGS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Primetimeindy Holdings LLC from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

You may terminate your account at any time by canceling your subscription in the dashboard. We may terminate or suspend your access at any time for violation of these Terms, with or without notice. Sections 6, 9, 10, 11, 13, and 14 survive termination.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice in the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

Questions? Reach us at support@primeholdco.com.